help & questions
welcome to Greater love. below you’ll find answers to the most common questions. if you need further help, feel free to reach out.
orders
how do i place an order?
simply select your item, choose your size (if applicable), and proceed to checkout. once payment is confirmed, you’ll receive an order confirmation email.
can i change or cancel my order?
orders are processed quickly. if you need to change or cancel your order, contact us as soon as possible. once an order has been dispatched, changes or cancellations are no longer possible.
shipping
where do you ship to?
we ship worldwide. shipping fees are subject to specific regions.
how long does shipping take?
orders are usually processed within 2–4 working days. delivery times depend on your selected shipping option.
will i receive tracking?
yes. once your order has been dispatched, you’ll receive a tracking number via email.
sizing & fit
how do i know which size to choose?
each product page includes sizing guidance. if you prefer a relaxed fit, we recommend sizing up.
what if the size doesn’t fit me?
please refer to our returns policy. unworn and unwashed items may be returned within 14 days of delivery, subject to conditions.
returns & refunds
do you accept returns?
yes. eligible items can be returned within 14 days of delivery. items must be unworn, unwashed, and in original condition.
are all items returnable?
no. headwear, accessories, and items marked as final sale are non-returnable unless faulty.
when will i receive my refund?
refunds are processed within 5–10 working days after we receive and inspect your return.
limited drops
what does “limited drop” mean?
Greater love releases items in limited quantities. once a drop sells out, restocks are not guaranteed.
will sold-out items come back?
some designs may never return. others may be re-released in a different form. this is intentional.
product care
how should i wash my items?
to preserve quality:
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wash inside out
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wash cold
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do not tumble dry
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avoid ironing directly on designs
proper care helps your piece last longer.
contact
still need help?
email us at:
📧 info@greaterlove.uk
we aim to respond within 24–48 hours.
thank you :)